Kieran sent a message to Michael O’Leary – CEO, Ryanair – Email Address that said:
My severely disabled wife and I travelled to and from Portugal with Ryanair in July. The bookings were made through my son-in-law, Sean . We flew home on flight FR7035, but my son-in-law stayed in Portugal. The flight out was grand with no problems. The homeward flight was different. Without going in to details, I made a written complaint to Ryanair on 18th July. I followed this up with another letter on 30th August as I had not received a reply. As it turns out, a reply was sent to my son-in-law via e-mail. I don't understand why i couldn't have the reply sent to, or at least copied, to me but that's how Ryanair dealt with it. i just received the Ryanair reply today. I telephoned Customer Services as the reply highlights the fact that i was totally correct in the nature of my complaint and Ryanair was totally wrong. Customer Services inform me that, if I am not happy with the reply, I must make another complaint or contact the complaints department again. I feel that this is all delaying tactics and efforts to make the customer "go away"! I await a response.
