Judith sent a message to Arthur L. Peck – Chief Executive Officer of Gap Inc. – Email Address that said:
I just got off the phone trying to have an order from 8 days ago rectified. This has been the fourth time I have had to call about this order, I am exhausted, frustrated, and to be honest have never had such horrible service in my life. On the 16th of September I ordered a complete outfit to be sent to another individual as a baby gift. What transpired after that was 1/3 of the outfit being sent and problem after problem there after. The employees I spoke with did not know how to solve my issue correctly and it was very clear did not have any idea what their inventory was. Had I known a gift I had ordered would go so terribly wrong I would have gone with another company.
Sincerely,
Judith
