Geraldine sent a message to Michael O’Leary – CEO, Ryanair – Email Address that said:
Hello Mr. Michael O’ Leary, I would like to share with you the experience my mother has recently had with Ryanair, it is also a review that I have wrote on behalf of my mother.
Please take the time to read this and think if it was your mother this happened to.
I am writing a review on behalf of my partially sighted 76 year old mother, who flew alone on flight FR9943 from Cork to Lanzarote on the 8th of Sept. 2016 to meet other family members who were already holidaying there. My mother who also suffers from a chronic back problem can not walk quickly, nor can she walk long distances requested wheelchair assistance and a person to walk her on to the aircraft to find her seat as she is incapable of reading seat numbers due to her sight. All this information is clearly stated on the boarding pass. EASY, SIMPLE, wouldn't you think, not so for Ryanair, my mother was wheeled to the departure gate area and left there. Eventually after a period of time she managed to make her own way to the departure desk to inquire what was going on. The person there literally man handled my mother and ran her down the gangway onto the aircraft dropped her luggage on to a seat and left just as the flight was about to leave. There was not one member of cabin crew helped my mother, other passengers on the flight helped her to find her seat, she put her luggage on the floor as she would be totally unable to put it in the overhead locker. As any traveller would image, a very uncomfortable 4 hour flight with luggage taking up the small space where your feet should be. On arrival at Lanzarote, she and another passenger with need of assistance were left waiting at the exit door of the aircraft for a very long time (I don't know exactly how long but it was certainly long enough for family to start worrying and try to find her, afraid that they had somehow miss her). My mother was so upset with all she went through, that she could not, even 2 days into her holiday relax and enjoy herself, in her own words she said I can't relax, I keep thinking of the flight I have to face going home Her flight home was changed (by family, an added unexpected expense) to a different airline, only then did she begin to enjoy herself. Ryanair shame on You.
