MRS. DIFAZIO sent a message to Michael J. Massey – Chief Executive Officer and President of PetSmart, Inc. – Email Address that said:
HELLO. I HAD A VERY SERIOUS PROBLEM WITH ONE
OF THE EMPLOYEES OF PETSMART IN EAST HANOVER
NJ.
I WANT TO DISCUSS THIS WITH SOMEONE ON A
HIGHER LEVEL BECAUSE THE STORE MANAGER
CANNOT RESOLVE THIS PROBLEM AND DOLE THE
PROPER REPRIMAND TO THIS EMPLOYEE.
I ONCE SPOKE TO THE DISTRACT MANAGER,
NOT ABOUT THIS PROBLEM, ABOUT ANOTHER
AND HE WAS SUPPOSED TO CALL ME BACK BUT
NEVER DID! I THINK HIS NAME WAS BOB- I DO
NOT WANT TO SPEAK TO HIM AGAIN AS HE
WAS TOTALLY INEFFECTIVE.
PLEASE HAVE SOMEONE CONTACT ME.
I LIVE EST IN NJ
PLEASE DO NOT SHARE MY PHONE NUMBER
WITH ANYONE ON THE STORE LEVEL- PLEASE
THIS PROBLEM HAS COST PETSMART ALOT OF
MONEY AND LOSS OF SALES.
PLEASE CONTACT ME ASAP.
I AM/WAS A HIGH VOLUME CUSTOMER OF THIS
STORE.
I AM AN INDIVIDUAL- NOT A COMPANY. I JUST
WANTED TO BUY PET FOOD AND SUPPLIES
FOR MY CATS.
THANK YOU
MRS. DIFAZIO
