Hamzah sent a message to Chua Sock Koong CEO, SingTel – email address that said:
Im writing this letter to share my recent experience with Singtel customer service. I have been a loyal customer of Singtel for roughly 8 years, since the first launch of the Iphone 3G. The only reason I make the switch from Starhub was just because Singtel was the only telco that brought in the Iphone back then. And I have been sticking with Singtel ever since as I was happy with the network coverage. Even out at sea where my friends using other telcos will have difficulty getting coverage, mine has no issue at all.
Despite that I had bad experiences on few occasions with the customer service both in store and phone support, especially the way they "try their best" to resolve an issue. In the past, when i head down to any store to recontract for a new phone purchase, its the usual, IC, process, sign to agreement, check phone, pay leave just like for every other customer and in any other shop. But last weekend was totally different.
Last Sunday on the 25th, i made my way down to Singtel Comcentre to purchase the newly launched Iphone 7. I reached around 7.45pm which is near closing, yet i was greeted pleasantly he even haste to attend to me as he saw I had my 9 months old daughter with me. He actually went through both my wife and my billing records for our average usage to configure the best plan for us to cut down on our expenses. In the end, both me and my wife, made an upgrade, save up on our monthly expenses, paid lesser for purchasing two phones instead getting just one as intended. I really appreciate his sincerity, goodwill and applaud him for the great customer service shown. Not only does this benefit the customers, but Singtel as well with more sales. 8 years experience with Singtel, this is the first time I was amazed and felt more than satisfied. I really feel that he deserve much more than just a compliment, which is why I wrote this long letter in hope that employees as such are really appreciated and well rewarded for going the extra mile. In fact, i had made complaints in the past for the bad experiences, which i feel it is only fair i do likewise for the opposite. Thank you once again Mr. Dannie for the excellent service.
