shiksha sent a message to Hiroyuki Yanagi President and Representative Director, Yamaha Motor Co., Ltd. – Email Address that said:
Hi,
I am a prospect customer for your company's bike - Yamaha ZR in Pune, Maharastra, INDIA.
I wanted to buy this bike for my father. He really liked the blue color of this bike. But I'm disappointed to say that the customer service in my city is very disappointing. This is the third time I am talking to a representative of yours for the bike's deal just because my dad wants it. If it wouldn't have been so believe me when I say this I wouldn't have come back the second time itself because the way we got treated is pathetic. We fall into those category of customers who actually want to buy your bike and are awaiting for it and this is how we get treated. Firstly, the sales representative gave us false information and left the deal in between. Whenever we used to call him, our calls used to get ignored. But out of good faith we gave him a second change but then too he disappointed us by leaving the deal in between and not responding back for days! This is the third time and I am really frustrated by this.
I am writing a letter to you in the hope that my letter would be answered and that no one else has to suffer like I had to. Imagine my level of frustration that I am writing to the CEO of Yamaha!!
I hope my letter gets answered and some action is taken so that your future prospects don't suffer like we had to.
Thank you for your time.
