Brenda sent a message to Roland C. Smith Chairman and CEO, Office Depot, Inc. – email address that said:
I am writing to ask your help receiving my refund for a returned damaged file cabinet.
I ordered a WorkPro Mobile Pedestal File (item # 421913) on 9/2/16. Since then I have received 4 file cabinets that were so damaged they could not be used. Cabinet #5 arrived on 9/19/16 and was also damaged but useable so I decided to keep it. I was worn down. I have since been trying to get credit for the 4 damaged cabinets. Through numerous phone calls I have received credit for cabinets 1, 2, 3 but still have not received credit for #4 for the amount of $132.50. This cabinet was pick up on 9/19/16.
Over this time, with returns, reorders pickup of the damaged cabinets, I have spoken to a representative 15 times. Most representatives have been courteous but I was hung up on once and on 9/28 I was told a supervisor would call me in 30 minutes. I am still waiting.
I am asking for your help expediting my refund for $132.50.
Brenda
