Anthea sent a message to Hubert Joly President and CEO, Best Buy – email address that said:
Placed an order on Oct 5th. They said it would be there on Oct 7th.. I ordered a tablet for my grandson who is in Water Reed Military Hospital. About 1/2 hr later I got an email stating it would not get there until Oct. 27. He will not be there then so I tried to cancel. It would not let me. I started on Oct 5th right after I got the email trying to get this order canceled. I have worked 5 days and making 10 calls to customer service and headquarters. Today I got an email stating good news your order was delivered. My grandson said he did not receive it. He should not have to worry about refusing the pkg.
One of you customer services said it was not the fault of Best Buy and could not intercept it. But it was Best Buys fault. They should not have said it would be delivered on Oct 7th. I am very angry!! My Grandson is sick and it seems your company does not care!!!!!!!!!!!!!!!!!
