Roberto sent a message to David P. Steiner – President and Chief Executive Officer of Waste Management, Inc. – Email Address that said:
Isla was a customer of Waste Management (hereinafter "WM") for approximately 20 years for multiple properties. Less than one year ago, Isla received a quote from another company charging less than half of what WM charged. Based on the contract, the contract has to be terminated at least 180 days before but not less than 90 days prior to the automatic renewal of the contract term, via certified mail. We had to contact WM various times, via email and telephone to effectuate the cancellation, despite doing so pursuant to the contract. Further, a local employee of WM harassed us for multiple weeks and argued that we could not hire another company, as WM had right of first refusal over our choice. After the termination of the contract became effective on May 1, 2016, Isla continued receiving invoices for services and had to contact WM directly various times. Further, WM did not remove its containers for approximately 3 months, despite repeated calls and emails requesting removal due to fear of liability. Now, lastly, Isla has been invoiced hundreds of dollars for removal, etc., of said containers without any explanation. When speaking to WM representatives, they cite to a vague portion of the contract stating only "Conditional (as needed) fees." Further, when WM was contacted today, October 11, 2016, agent SUSAN was extremely rude and condescending, interrupting at every moment of the call speaking over Isla's attorney. She also indicated that the new waste company would be charging more in 20 years too to excuse WM's price gauging over nearly 20 years. Additionally, she represented that the removal charge would not be voided and that WM continued to service the containers during the 3 months they wrongfully remained on Isla's property, which, incidentally, is untrue. When Isla's attorney spoke to TIFFANY, allegedly the only account manager on the floor, to request that the removal charged be voided due to Isla's dissatisfaction and terrible experience with WM in addition to the unreasonable amount of time (approximately 3 months) the containers remained on Isla's property after the effective termination of the contract (despite WM's representation that the containers would be removed 7-14 days after termination) - a liability to Isla, Tiffany made sure to point out that although she had the power to void the charge for the removal of the containers, she refused to do so. Isla and everyone associated with Isla will make sure to inform EVERYONE willing to listen of WM 's horrible customer service, unfair practices, and vague, unreasonable contracts.
