Melanie sent a message to William S. Demchak – Chairman, President and Chief Executive Officer of The PNC Financial Services Group – Email Address that said:
I am really disappointed in your service fora long time customers!!! I applied for a consolidation loan they scammed me i called daily on my account and was told its on hold on 10/01/16 i deposited my pay check of $1442.72, on 10/05 the hold was put on my account and my deposit was returned causing an overage in account, of $ 277.00 the reason given to me was there is fraud on your account I had been with PNC over 5 years and to shut my account down with out notification is unacceptable your bank has jeopardized my lease payment on my vehicle along with my utilities and living expenses you could have had customer service tell me the account was shut down on my call to PNC on my first call to your bank so i could have been proactive with my lease vehicle and my utilities. Explain to me how when my pay check was put into my account on 10/01/16 and i paid my rent and internet you returned my paycheck back to my employer on the 5th without notification there was an issue thus not paying my lease vehicle which is automatic withdraw now my car is in jeopardy you guys sent the funds back explain why there was money in the account to cover the trans actions regardless of the fraudulent trans actions i have been a good customer of yours for at least 5 years i would like an explanation for the conduct of your agency
