SANDRA sent a message to Edward Lampert – Chairman and CEO of Sears Holdings – Email Address that said:
I HOPE YOU WILL TAKE TIME TO READ THIS. !!!!!!!!!! SOOOO, My husband and Police officer of 33 years has been with SEARS since 1980.....He passed away unexpectedly 14 months ago. I called today to have his name taken off the account as I got upset monthly when I saw his name on the bill, ONLY to be told AFTER 30 YEARS, I would have to re apply and start as a new person off the street.!!! Not going to do that. As much as I hate to do this, I WILL NOT APPLY AS A NEW CUSTOMER, so I should be thanked for 30 years of perfect service. WHY COULD THEY HAVE NOT JUST TAKEN HIS NAME OFF ACCOUNT, HE NEVER USED THE CARD EXCEPT MAYBE 3 TIMES IN ALL THE YEARS... Respectfully SANDRA