Stephanie sent a message to Hubert Joly President and CEO, Best Buy – email address that said:
I feel hopeless have been trying to get help and am extremely frustrated your website is very vague on product description and when my dad who placed the order tried to cancel the order we found out that there is only a 30 minute window to do so. When trying to explain that all we wanted to do was simply can clearly an order that hasn't even shipped yet we get a "well I'm sorry but once you receive the item you can return it to a best buy store." We don't have a car so ya that's a bit hard I don't understand why it's so hard to cancel an order that hasn't even left the facility yet. It's frustrating and makes us never want to do business with your company anymore. I have always been a fan of best buy because of the amazing prices and friendly staff but that here lately has gone to the wayside
