MOUMITA sent a message to Kazuo Hirai President and CEO, Sony Corporation – email address that said:
Hello
Mr Hirai
Sony Corporation,
Good Afternoon!!
I want to express my deep dissatisfaction and grief to you for purchasing Sony Bravia TV on 03/09/2016.
Let me share you the whole story :
I had purchased Sony Bravia LED TV from one of your retailers Vivek’s Indra Nagar Outlet,Bangalore . After Purchase of the TV was being installed by Sony Installation Expert on who was a representative from Sony not Vivek’s . The TV was working fine after installation but from the moment we have switched off the TV ,we were unable to switched it on, . After 05/09/2016 we are unable to turn on TV .
What actions we have already taken:
1. Called Sony Service/Customer Care repeatedly but no response
My 1st complain with Sony Service/Customer Care .I called them on 7th of September 2016.Sorry to inform no action was taken by them.None of the engineer came for a visit.
I waited too long .
Then again I placed my second complain on 4th of October 2016, I was promised to get an engineer within 2 days, but as usual a total bluff from Sony Service/Customer Care.
Today ,2nd of November 2016 ,An engineer came to my place ,checked the TV and he said no issues only software need to be updated .He updated it and went off . After he left I switched off the TV for a while .The most interesting part is when I tried to switched it on again it is not switching on.Now the Engineer allocated my Sony Service/Customer Care saying there is an issue in motherboard.
Wow!! brand new TV not even watched once and issue in the motherboard..Must say worthless BRAND
2. Visited Vivek’s but no response
Is this the kind of after sales Service and Customer Care Sony promises to customers while purchasing – NO , you promise many things but ground levels Service from Sony is even worse than small market players . What I have understood so far is Sony is not at all bothered about Customer Retention and Care . Getting calls unanswered and issue not resolved clearly indicates that you have sold us defective piece through your authorized seller or else why not even a single service engineer visited our place to check what exactly is the problem
Please look into this matter and advise us a solution to it . The TV set is still under warranty cover and Sony is not responding to our calls which gives us no option other than to file a case against you at Consumer Court for Cheating us , sharing honest and valuable reviews for Sony Electronics with future buyers on Social Media and App Stores so that atleast they are not cheated .
I need this TV to be replaced ASAP or else I am going to Take a legal action against SONY for selling a defective product as well as harassing and mental torturing me for the last 2 months
Looking forward to your response
Moumita
