Porsha sent a message to Greg Creed – Chief Executive Officer of Yum Brands – Email Address that said:
Hi I am writing you about a recent experience I had at a taco bell location. 1533 38th St rock island Illinois. I placed my order in the drive thru and ordered 1rolled chicken taco 2pk and a large water. When I got to the window they tried to have me a small water. I told the man at the window that I wanted a large glass of ice water and also that I didn't mind paying for it if needed to be charged. The manager, I do not know his name, he is a tall white man with glasses. Came to the window and told me no I could get that glass. I asked him how hard it was to give me a large glass also that I would pay for it. Once again I was told no. I then asked can I please get one of those glasses over there with ice water in it. He exaggerated a sigh at me and persisted to talk about me as the window started to close. While the cashier which his name is Sergio from the receipt, was making my change the manager came to him said can you believe this bitch and started laughing at me. I didn't say anything just took my food and left. Lo and behold my chicken tacos were so hard I couldn't even eat them. It was the worst experience I have had at any restaurant, especially that type of treatment from a manager of one of your stores. Based off that I will never recommend it again. Thank you for listening if you even get this which I'm sure you won't.
Sincerely, porsha
