Bruce sent a message to Greg D. Carmichael – Chief Executive Officer of Fifth Third Bancorp – Email Address that said:
I have been making additional principle payments by transferring the amount from my checking account at 5th 3rd ( an internal transfer) to my mortgage #416121150 since April. Each time it has gone in as a curtailment and the amount subtracted from the mortgage balance. On 11/3/16 I transferred $5000 from checking to my mortgage and it went in as a Unapplied Credit. The next day my mortgage payment was taken from my checking and I paid interest because the $5000 did not come off the balance on $41607.99 instead of $36607.99. It looks like it was not put as a curtailment so they could charge interest on the higher balance. No good business practice. I would appreciate you assistance. Thank, Bruce Barney
