karikalan sent a message to Lee Kun-Hee Chairman, Samsung – email address that said:
I have purchased Samsung s7 mobile on 27th July 2016 at poorvika mobiles, phoenix market city velachery in exchange of my previous mobile Samsung galaxy s3. On 26th September 2016 the brand new Samsung s7 mobile got switched off and when I connected a charger it was not charging. So I took it to the service center where they analyzed and found out that water has entered the mobile. Due the water entry the mother board and few main parts have been failed. Now I suspect that the mobile is a manufacturing defective set as an IP68 water proof mobile will not allow water to enter it. The water entered mobile was serviced by changing four no. of spare parts.
The part nos. is as follows:
GH97 –18576A, GH81 –13702A, GH97 –18523A, GH82 – 11499A
After receiving the mobile I found out that all data have been deleted which was more than ten years backup and the same was not intimated by the service people.
Again within a day I found that the main menu key was not in its position which forced me to take the mobile back to the service center leaving behind all my other official work. Then they fixed the problem on the same day and gave the mobile back to me saying that there won’t be any problem. But it didn’t happen that way, once again I found that the mobile display was open on the top side after a few weeks due to which the mobile is now in service center from the date I purchased it.
So I have come to a conclusion, not to use this manufacturing defective mobile hereafter which is giving me lot of troubles both mentally and physically. I have already sent two mails mentioning about the issues clearly to Samsung CEO’s desk, regarding which, Miss.Mohana from the CEO’s desk called me and kept trying to convince me rather than providing any permanent solution as per the customer satisfaction.
Within three months I went to the service center for more than six times which makes me feel that I have spent all my time and money on a defective mobile. Here after I don’t want to use this problematic mobile, so please refund the amount as per the invoice.
Also I through this mail, modestly insist you to understand my situation and needs while providing solution to the problem created by the equipment sold out by your firm. According to me a manufacturing defective mobile must be replaced with new one or the invoice amount must be refunded,
regards's
Karikalan
