David sent a message to Michael – CEO, Ryanair – Email Address that said:
If this email gets as far as you, Mr OLeary, you may wish to see the review I have just written concerning Ryanair. If you do investigate, my booking reference is ZWVVXP.
The Dodo was also flightless. Now extinct
We were flying from Arrecife, (ACE) Lanzarote. There the weather was bad but that day from 6:00 in the morning until 3:00 in the afternoon 18 international flights landed but there were 7 flights diverted. Everyone a Ryanair flights plus one Easyjet.
Okay, I think that it stinks but I still need to obtain a professional opinion as to the whys and wherefores, but what is beyond dispute that the customer service was non-existent. After having been left standing at the departure gate hour after hour a "word of mouth" message was passed from passenger to passenger that the flight was no longer considered delayed - it was officially cancelled. Having been diverted to Fuerteventura Airport 71KM (44 Miles) away the plane was languishing on the runway and flew back empty.
Back in the departure hall there was a line which must have been almost 50 M long waiting to get to the Ryanair handlers desk to obtain information/ transfers / alternative flights. I was offered a next day flight to Dublin with surface transport back to Luton. Ha! some joke.
The whole matter was handled so badly as not to be true. And oh! do they want to do the decent and pay the compensation due under the EU regulations? - Do they heck.
