sailaja sent a message to Greg Brown Chairman and CEO, Motorola Solutions, Inc. – email address that said:
Dear sir,
I purchased Motorola mobile G4 Plus on 22/08/2016 keeping trust on their quality and safety standards. On 27/10/2016, under normal operating conditions, the phone blasted lethally. I and all my family members were terrified as by rare chance were just at the safe margin otherwise it would have been a certain tragedy on multiple lives.
I reported the incident to Motorola on 28/10/2016 who assured me of immediate action with a refund and suitable compensation. However after taking many days, Motorola offered me a replacement saying that was all possible.
While offering replacement Motorola didn’t consider customer situation who had been through risk of life using their product. A replacement of same product would keep customer and their whole family in constant trauma.
Motorola not only lacked adequate safety standards on their mobile handset but they also neglected their basic responsibilities towards customer. Right from reporting the incident I didn’t see any professional response from Motorola that shows their careless attitude.
I am not forced to realize my consumer rights and escalating this grave incident to all Motorola channels. I hope senior management of Motorola would exhibit the minimal proficiency by understanding gravity of this incident, putting stringent measures on safety standards of their product, providing me a refund+compensation for the amount lost and immeasurable suffering I and my whole family are going through till date after this incident.
Regards,
Sailaja
