Hi Ms Chua I signed up for Fiber in June 2016 but you had no capacity. I had to suggest that you – Chua Sock Koong email address

roshan sent a message to Chua Sock Koong CEO, SingTel – email address that said:

Hi Ms Chua

I signed up for Fiber in June 2016 but you had no capacity. I had to suggest that you provide a workaround and ADSL line was provided. Fiber was installed by Singtel in October and I still paid full fare despite Singtel not being able to provide Fiber.

I received an SMS to call 1688 and terminate my ADSL. I called and was advised that it cannot be cancelled via 1688 - then why was i asked to do call 1688? I still have the SMS.

After returning the ADSL CPE, I am now charged $101 because your processes and helpdesk staff are unable to pick up the fact that you cant honour the Fiber contract signed, I had to ASK for a work around? Also no mention of credit from paying Fiber when you provide ADSL?

Please confirm that i still need to make this payment despite the lack of providing Fiber for 4 months when thats what i signed up for. I reached out to your helpdesk but get the standard answers.

Thank you kindly!

Roshan