Hutchinson sent a message to Edward W. Stack – Chairman and Chief Executive Officer of Dick’s Sporting Goods – Email Address that said:
Dear Ed Stack:
I purchased a mountain bike from Dick's Happy Valley Rd. a couple of years ago. I brought it in for a tuneup a couple of months ago and no one could figure out if the $60 extended warrantee I paid for was still active. The said they would call me. To date, no one has.
Email is better because I leave it turned off most of the time.
