Lisa sent a message to Michael D. White, President, Chairman and Chief Executive Officer DIRECTV, Inc. – email address that said:
January 6, 2017
Dear Mike White, CEO of DirectTV
We have had service with you since July 2016. We came to have your service after signing up with a bundle deal through ATT
Up until a few months ago we have been having problems with our service, as the image on the screen would shut off or freeze. A service tech had to come out and replace the boxes. We were told we would receive a credit on our bill that has not yet occurred.
After some of our local channels were canceled I contacted your company. After over 5 hours on hold and at least 6 transfers, I finally reached someone in your disconnect department (Employee SA1025). This guy kept cutting me off and interrupting me. I couldn’t really get a word in edge wise. I tried to explain to him that I have had crappy service for months and that the last straw was the cancelling of the local programming. Our service has been interrupted so many times do to faulty equipment that just recently had to be replaced. He pretty much said that I should have cancelled months ago when I first didn’t like the service. Which I tried to do TWO weeks after getting service with your company, but was told I would have to pay over $500 to do so. This feels like intrapment.
This type of customer service Rep is an EXACTLY way your company has the reputation it does. This call ended with the jerk disconnecting the call in the middle of me trying to talk to him. He kept talking over me, bulling me and raising his voice and when I got angry and raised my voice just to be heard and kept asking him to let me finish talking that he was being rude, he continued talking and behaving like a jerk.
Look my husband and our family served and sacrificed for over 26 years in the United States Army and this is the way we are treated. Your company should be ashamed of themselves.
All we wanted was the service that we had been promised, or reimbursements for crap service that we were promised and never got, and because of failure to do so we now want to cancel our service without having to pay some ridiculous contract (which by the way...we were told was a 1 year contract only to find out now that someone lied about that too and its a two year contract).
I hope you can please help us resolve this issue in some manner.
Sincerely,
Lisa
