Irene sent a message to Robin Hayes – Chief Executive Officer, President and Director of JetBlue Airways Corporation – Email Address that said:
Dear sir: our family have been long term customers of JetBlue frequently visiting our son in LA. Since my husband was diagnosed with pancreatic cancer four years ago, I assumed responsibility for booking our flights. Sadly, my husband lost his battle in August. I contacted JetBlue after my latest flight (which was over $1900. For both my son and me) and if we could transfer the points in our family pooling JetBlue account to a new name. I was told that this could not be done and that in order to have my own JetBlue account I would have to opt out of family pooling and WAIT ONE YEAR before opening a new account. They told me if I wanted to open a new account sooner, I would have to get a new email address. They did say I could access my husband's points by going online. A few days later I received a letter telling me how sorry they were that I was leaving.
Now, a few days later, I'm realizing that I think I was giving misinformation. Frankly, it makes no sense to me. I was a member of the group. I opted out at their suggestion. How will I be able to access the 13,000 plus points?
I would appreciate it if someone in your office can research this for me and see if there is not some other way to resolve this. Over the past few months my life has been in turmoil and have no energy to fight this.
Can someone from your office please help? Thank you in advance for your help.
Sincerely,
Irene
