Stephanie sent a message to Marvin R. Ellison – President of J. C. Penney Company Inc.- email address that said:
So how do you order merchandise from JCPenney?
I have tried online purchase and it kicks me out. I called and waited on hold for 22 minutes before JCP Customer Service disconnected and hung up on me. Today, the online chat is not available and the customer service phone number is still not working. If I did not want the merchandise so badly, I would go somewhere else.
