mark sent a message to Stuart Gulliver Group CEO, HSBC Holdings PLC – email address that said:
Dear Sam
A significant length of time has passed and yet HSBC are basically ignoring the fact they have my dead fathers money in two bank accounts in Vietnam, HSBC is a group therefore the group is liable for any banking in any one of its destinations it banks in, whilst it must comply with the local law, the local law in Vietnam certainly does not say ignore the fact a customer has died.
We understand you are trying to help us, but HSBC must have a system in place to deal with situations such as this.
We need the full bank account info with immediate effect as we are now progressing to take legal action against HSBC group in Vietnam as we are pretty sure Vietnam does not allow banks to take dead customers money
Kind Regards
mark
Dear Sam
so far we have had zero correspondence from the HSBC bank in question, this makes one suspicious as to why,
my father died 1st Nov 2016, the HSBC bank in question has had sufficient time to reply to various emails from myself and yourself to take the appropriate action.
My father opened the account via the Liverpool branch and we feel if he was able to open an account then there should be a central procedure in place when a HSBC customer dies, regardless of country the branch is in
We are becoming rather perplexed and highly stressed with the situation and the branch in question is making a stressful situation even worse, my mother is wondering all sorts what might be going on,
We need to see full statements of the accounts dated from 1st Nov 2016, as you were able to find out he had two bank accounts they should be able to supply further info regarding them, their customer is dead and is not likely to want to keep the accounts.
I understand our solicitor has spoken with your colleague, our solicitor needs these accounts to proceed with probate and arrange any taxes as per legal requirements.
Kind regards
mark
