CHERYL MASSEY sent a message to William T. Dillard II - Chairman and Chief Executive Officer of Dillards Inc. - Email Address that said:
954-909-9745
I have been a loyal customer at the Dillards at the Galleria Mall in Fort Lauderdale for YEARS. I purchased a Coach Crossbody Hologram wristlet type approx. 21 days ago. The return time is 30 days. I immediately decided it was tooooo small as when I went to use it the first time, I left the house to go to the grocery store when I got out of the car to go inside, I went to put my keys in my purchase and they wouldnt fit (as I had a small wallet and my cell phone already inside of it). I said to myself, well this wont work. I dont want to have to carry my keys around. So when I got home, I switched back to my Kate Spade crossbody, put this purse back into a bag with the receipt (I couldnt find the tag I removed) and let it sit on the table a couple of weeks before making it back over to Dillards/the mall. I go in the store and the first thing the rep says is Ive NEVER seen this bag in our store. I said, well check the receipt for the #s etc. you will see it is from this store, and I told her what my clerk looked like - she said, oh thats so--so. I then reminded that she was working jewelry when I bought a couple of rings at the store, and then shes like, I remember that day. Anyways, she said she didnt know how to handle the return so she had the store manager (Shannon, I believe her name was) come down. BUT, before coming down, she gave Shannon all the #s off the receipt over the phone she told me that Shannon could look it up in her office, but she couldnt do that from the floor. Anyways, down/up comes Shannon, who walks up, asks me about the tags, which I say I cant find, and she says, well, I cant take it back. I said why not, you have all the info there and your clerk told you I shop her all the time and she knows me. She said, well you dont have the tags - I said, well Ive worked retail, you can make another tag. She then says, did you ever use it. I said, for about an hour (as I explained above), and she said, we cant take it back because you used it. I stated, well I get that if it where under-garments or whatever, but I simply tried it and its too small - I didnt use it for a couple of weeks. She then starts well you used it, doesnt matter how long, our receipt says you cant return it if you used it - I said, no your receipt says it cannot be returned in USED CONDITION , and this is exactly as it was when purchased - BRAND NEW. She then looked over the bag, and said, look in there - it looks used. I said, where? She didnt have an answer - just kept saying it looked use. I state, well I had a wallet a cell phone in there for no more than an hour so youre not making sense. It was obvious at that point that she was not going to honor Dillards policies and just was making sure the store didnt honor a return within the 30 day time period. Heck, say I used it 3 weeks (which was definitely not the case because it was just too small) even then there is no way a $200 purchase by Coach would look all worn out inside with there only being a wallet and phone (with a cover) in there. Anyway, as I stated, at that point I said to myself, just forget it - this woman is not taking ANYTHING back. After reading review online, I see this is what Dillards does ALL THE TIME. I purchased this purse on sale for $97.50, and Id like to have my money back or a store credit (at the very least). Please contact me @ Chermassey@gmail.com to discuss. I have also taken the time to write to Coach to explain how Dillards told me they are selling old, worn out looking items (which I am telling you I did then, is not worn or used looking in the slightest).
