Tracy Goodman sent a message to J. Paul Raines - Chief Executive Officer of GameStop Corporation - Email Address that said:
Mr. Raines, I was attempting to find your email address so I could send you a correspondence that Id had with your customer service (the term is put very lightly!) which was in regard to the most horrible experience that Id had with your company...and I can tell you that Im sure you would be as disheartened as I was by the interaction. If you would like to see what occurred, and hopefully use this as a learning experience not to lose any more customers...please advise as where youd want me to forward the information.
Sincerely,
Tracy Goodman
