Maritza Prieto sent a message to Hubert Joly President and CEO, Best Buy - email address that said:
Trying to get a response from customer service and unfortunately I have had a terrible experience with the warranty company and geek squad.
Maybe this email can help me gets some results.
If you could please forward this complaint on my fridge service to someone who will actually listen to my experience and actually try and help me fix my situation.
I have had 5 appointments for repair and 1 month of my fridge not working and I have spoken numerous supervisors and had a terrible experience and I keep going around in circles.
Appreciate you forwarding this email to someone who can help me out. Thank you!
