Maria Maiore sent a message to Saun Bruce W Van - Chief Executive Officer, Citizens Bank RBS Citizens - Email Address that said:
Dear Sir,
Good afternoon. I am emailing you in hopes that perhaps you can help move along the month long process we have been going through with Citizens. In the beginning of February there was a transaction processed on my daughters and mine account that was also processed in October 2016 by your bank. The duplicate transaction forced the account into the negative and numerous problems with auto withdrawals that were set up. We waited over a week for someone to refund the the amount of the transaction but we are still waiting for reimbursement of the overdraft fees. I have been trying to work with the branch manager however we are at our wits end as this makes week #4 without proper reimbursement. The overdraft fees totaled $310.00 that does not include the charges she paid to outside companies who tried to process the auto withdrawals she had set up. The branch manager is concerned that should he reimburse the fees he will lose his job and actually told me that should something happen in the future again like this she will not receive compensation. We had nothing to do with the duplicate transaction as we did not initiate it and are innocent bystanders who have been fighting the system to get back what should have never happened. We have numerous accounts with citizens my family and I am seriously rethinking moving all of our accounts to another bank. Can you please help get proper reimbursement immediately for the fees which were unjustly taken from us?
