Ella Lipchik sent a message to Saun Bruce W Van - Chief Executive Officer, Citizens Bank RBS Citizens - Email Address that said:
Greetings Mr. Van Saun; On Saturday, I made a deposit for the month and became very annoyed on the response on the teller. Your bank took out $9.99 for a late deposit. I heard three and my I repeat three different policies. First was as long as it is first five days of the month, second as long as it was the same as your last deposit, and finally the third it must be on the third of the month. After I saw the so called penalty, I closed my account. I would like to know how many times was this occurring. Thats all I have to say. My contact telephone is 412-241-2165. Thank you for your time. Miss Ella Liphcik
