Darren Wilkinson sent a message to Andrew Wilson CEO, Electronic Arts Inc. - email address that said:
When will you stop ignoring this problem and stop passing the buck and passing me on to somebody who cannot email back recognise that you have a serious problem with this game there are thousands of people that are paying money on Ultimate Team and they do not get the benefit to the playersâ that theyre paying for because of your a laggy servers and the delay its an absolute disgrace when do you actually think that youre going to recognise that you have a serious problem with this game you were taking money under false pretenses