Sarah Samir sent a message to Lee Kun-Hee Chairman, Samsung - email address that said:
Dear Sir,
I am writing to you as you are my final refuge. I was a loyal customer for Samsung products but now I am extremely dissatisfied . I bought S7 Edge from Axiom UAE after a while I got lighting issue on the screen . I went to Axiom who rejected my handset saying it was misuse and asked to be repaired out of warranty . I went to Samsung support as I am confident that my mobile didnt fall they asked for 1175 AED . what should I do further I am very frustrated my mobile is a brand new and it is a known issue on YouTube for the S series . I need please your interference to get my device repaired I am very disappointed should I go to media and elaborate that your support refuse to repair my handset I will knock all possible social network channel as I am certain that no misuse happen in my mobile and your support refused to cover my devise!
