Shreekant Sambrani sent a message to Greg Creed - Chief Executive Officer of Yum Brands - Email Address that said:
I hope you have received my previous mails about the shameless local Pizza Hut store in Vadodara which sent the wrong order, defaulted on a replacement, has not refunded the money nor paid compensation for the inconvenience. The national office has done zilch as well. Is Pizza Hut the United Airlines of convenience foods, I wonder! No answers from you either for three weeks!