Joe Verderami sent a message to Scott Greenstein - president and chief content officer of Sirius XM Radio - Email Address that said:
I am writing this e-mail to you as a last resort in resolving a continuing and most frustrating experience I have had with both your billing and customer service departments.
I have been a Sirius Radio customer for nine plus years. For the past six years, I have been paying my Sirius Radio bill via my on-line banking. During this period, I have had no issues with paying my bill.
In December, 2016, I paid my Sirius Radio bill on-line as usual. In January 2017, I received a notice from Sirius that my bill had not been paid. I was most sure that I had paid the bill. So I researched my on-line bill pay for the last 6 months and found that I had indeed paid the bill with a copy of both the front and back of the check showing the payment made to Sirius .
Now the circus begins. From January 2017 to the present, I continued to receive unpaid billing notices as well a phone calls indicating that my bill was not paid. I not only called the billing department once but at least 6 times over that period. I was told to fax the cancelled check which I did. In my follow-up calls, I was told that they did not receive my fax despite my receipt that it was sent.
I was informed to mail the cancelled check. I sent the information request via certified mail. Again, in my follow-up call I was informed that although they did receive a copy of the cancelled check, it was not posted thereby resulting in the continuous notices of non-payment.
I was told that this matter would be given to the Resolution Department. However, no resolution has occurred as of this date.
As a customer, I feel harassed, continually bothered and frustrated by the inordinate amount of time this matter has taken up with no resolution.
I have never dealt with a billing department and customer service department that was so incompetent.
Clearly, I have made a payment to Sirius and the check was cashed. However, I am being asked to make a payment again. I refuse to be making this payment twice.
Hopefully, you could resolve this issue to my satisfaction. My next step will be to contact the Consumer Affairs Reporter at one of the New York City T.V. stations with this complaint. And finally, I will cancel my Sirius subscription. Joe Verderami
