Robert E. Shea sent a message to Jack C. Salzwedel - Chairman and Chief Executive Officer of American Family Insurance - Email Address that said:
Mr. Salzwedel,
This is a letter with good news…promise.
Im writing to let you know how extraordinarily pleased I am with the Kevin Head, American Family Insurance Agency, 141 E Bay Springs Dr., Villa Rica, GA 30180.
Since moving to Georgia, my family and I have been AFI insureds for several years and we couldnt be more pleased.
The people in the Kevin Head Agency operate with a high degree of professionalism and strong product knowledge. And how the people in Kevins office care for their clients is not to be surpassed. In todays business environment, where it appears customer service is in serious decline, the Kevin Head Agency should be the benchmark in this regard - not just for the insurance industry, but as a general business model.
We have three lines of business with the Kevin Head Agency: Home, Auto and Umbrella (and golf cart coverage as well). If we had other PC needs, we would have that coverage with this agency.
Kevin is doing remarkable things with his business. In fact, I just got off the phone with him. He called to discuss our renewal. That bears repeating - he called to discuss our renewal. Thats a first for me since Ive had PC insurance. Friendly, professional, knowledgeable, reliable…I could go on.
I wanted you to know just how impressed I am with Kevin and his office. Its not often a consumer comes across such good work.
A very happy AFI insured - and I tell as many (potential good risks) as possible.
Most Sincerely,
Robert E. Shea
2598 Chipping Ct.
Villa Rica, GA 30180
