Wanda Wilcoxson sent a message to William H. Rogers, Jr. CEO, SunTrust Banks, Inc. - email address that said:
I have an account with Sun trust and received notice from Master card that a payment was denied. Now, I have been assessed charges of $25 late fee and $17 interest charges, whereas, I had enough money to cover the amount refused. Yet, they honored a two year old check in which the check was payable to me and the account was closed.
