Dinesh Kalyan sent a message to Michael OLeary - CEO, Ryanair - Email Address that said:
REF: DUF3HN
Dear Sir
Forgive me in contacting you as a last resort but I wanted to you show the following:
We are travelling for the first time after 4/5 years to Italy and booked the below email.
It is my 50th Birthday and four of us going for the first time. But getting through to you is a nightmare and stressful. We were hoping to ust Ryan Air again but that is far from it because we disappointed, I am afraid to say.
Thank you kindly and I look forward to hearing from you
Kind Regards
Dinesh Kalyan
83 Ravenswood Crescent
Harrow
HA2 9JL
Tel. 07780001811
