Sherry Zolnosky sent a message to Laura J. Alber Director, President, and CEO, Williams-Sonoma - email address that said:
Dear Laura,
I am at my whits end with ordering with Pottery Barn. Ive been with PB for many years have invested a lot of money in this company, for me, my family friends. I report the issues I am having they get partially fixed, but not totally it continues. Orders are being placed that I havent even reviewed yet Im told they cant be cancelled as they are not on back order. Recenty I had 4 of the same order being delivered to family and its finally narrowed down to 2 of those orders as customer svc. was able to reroute 2 of the 4. They state estimated delivery to be 7/20/2017 which is in 2 days it has not been shipped yet! Also another order for myself that I did not review, came back cart empty, HAS BEEN ORDERED AND BEING SHIPPED. I CALLED ON THAT AS WELL. In the recent past Ive had orders that are in stock only to get emails days later its on back order, one time up to 3 mos. only to find it in stock on PB web page. I spend so much time on the phone with PB that its become quite ridiculous. This is costing your company much money in returns as in a lot of cases they cant stop it I have to ship it back at your expense, in which is should be. I have outstanding credit, so I am just about ready to cut up my PB card and no longer do business with PB as there are other companies with products JUST as good at PBs. I hope you take time to look at my history with PB work something out and get this matter fixed and make me a happy customer again.
Sincerely,
Sherry
