Alan Mullock sent a message to Akio Toyoda President and CEO, Toyota Motor Corporation - email address that said:
Akio san
I have trained / coached and motivated the UK Lexus network for the last 13 years. During that time I have listened to all of the product feedback and would love the opportunity to talk with you about the details and how the feed back might support the progress of the brand in the UK. The LC 500 is a clear message of brand shift however this needs supporting with small but significant changes across the range to match the excitement and enthusiasm currently flowing on the back of the LC product