Charles Warner sent a message to William H. Rogers, Jr. CEO, SunTrust Banks, Inc. - email address that said:
Mr. Rogers: My name is Charles Warner. I have been a customer since the very early National Bank of Commerce days in Memphis, TN. I have a 5 digit account number. I say this to indicate I have been a loyal customer these many years. However, I have come upon several issues in the last two weeks that makes me wonder if my penchant to keep a local bank may be misplaced.
A week ago I attempted to make a deposit at a drive through teller. She had trouble reading my addition and asked what it said. I responded with what does it add up to? I was tersely informed that she did not add up deposits. Sir, she is a teller - thats what a teller does.
Secondly, also at the drive through teller station yesterday, it took over 15 minutes to conclude a simple deposit. The teller told me she was the only one in the entire bank and was handling the walk-ins as well as the three drive up windows. This was at lunch time, when many people have to use their lunch hour to conduct business. I believe banks should be fully staffed at that time.
Then, also yesterday afternoon, I needed something notarized. On arriving at the bank I was told both of the notaries were out. I tried the next closest bank, and there was no one available. I called the next closest and received no answer. I also asked if there was a charge to stop a check. I was told it would be $36.00 - the same as a bounced check charge. Mr. Rogers, this is patently criminal - tantamount to highway robbery. A simple electronic instruction and your system feels I should pay $36.00? Shame on you.
Sir, my wife and I maintain an average monthly balance in our accounts of about $40,000. I have noticed over the last two years that the personnel at several of the banks in my area keep changing. I want a bank where the bank manager knows me and treats me like a valued customer. Can you give me a good reason I should not simply switch to a credit union or on-line bank? I dont seem to be getting any benefits of maintaining a local account.
Thank you for allowing me the opportunity of expressing my views. I remain . . . . Charles Warner
