Lola Chen sent a message to Christopher M. Crane - Chief Executive Officer and President of Exelon Corporation - Email Address that said:
Dear Ceo,
I live in Chicago. When calling the no on the bill 800-334-7661 it will not go through.
The error message says the 800-number cannot except calls from a payphone.
I am not calling from a payphone. I am calling from a 773 area code land phone.
Get your phone softwarepeople to fix this problem. You loose because:
1. Your phone gets overloaded from repeat calls.
2. You loose getting $$ when customer wants to pay.
3. Customer is angry because service is not available and they want to pay a bill.
Charge your phoome softwarepeople for damages they cause Com Ed.
