Nancy Juvrud sent a message to J. Paul Raines Chief Executive Officer of GameStop Corporation Email Address that said:
NEVER, NEVER, NEVER PRE-ORDER FROM GAMESTOP. They could screw up a trainwreck. I preordered Call of Duty WWII on September 9, 2017, as a birthday gift, paid with PayPal for express shipping, and got a confirmation numer and email. On October 30, as the release date got closer, I called because I didnt have shipping information. On hold for 54 minutes, got the dumbest customer service person ever. She first told me that they no longer accepted PayPal. I asked why no one had contacted me, no answer. She took my credit card information and assured me that it would be received on the release date. I called yesterday and was on hold for 54 minutes, 57 minutes and 40 minutes before being disconnected each time. I called this morning and was on hold for 32 minutes (11/02) since I hadnt gotten any shipping information,. "Miguel" was less than helpful but confirmed the shipping address and initially told me that it would be received on the release date. He then put me on hold and then I was told "too bad you didnt pay for express shipping". I asked to pay for express shipping now. "Too bad, no way, too late".
This is the shoddiest business transaction, ever. If I hadnt kept checking, I would have never known that the transaction didnt go through. I was not advised about express shipping and now its too late. He wont get what I promised. I will never spend another penny at GameStop. In the past, Ive bought gift cards and spend a bundle for games for the grandchildren. NO MORE.
