John A. Hern sent a message to Greg D. Carmichael Chief Executive Officer of Fifth Third Bancorp Email Address that said:
Today I had trouble logging on to my account,
primarily because I am 75 yrs old!!!
My computer went on "hold" and I had to go to the
5/3 bank at Kroger-Monroe. Your manager, Danny Oakes, was most helpful and quickly resolved my
problem. Thanks for the open branch and many
thanks for Mr. Oakes, who is a real asset to your organization as well as to your customer.
