Mariam Coleman (I answer to Marydale) sent a message to Greg D. Carmichael Chief Executive Officer of Fifth Third Bancorp Email Address that said:
Good afternoon Mr. Carmichael,
I apologize for reaching out to you this way, however I have tried all other avenues to reach someone who may be able to help. I have reached out to every local branch and also the corporate branch and have not been able to have my issues resolved. When I asked to speak with the president or CEO I was informed that there is only a mailing address and there is no phone line to your office.
I have had to dispute several charges on a credit card.
In October I spoke to Mr. Brooke B. Smith (Frankfort KY) about a alert to my credit card. I had made reservations for a work related trip to Arlington, VA. He assured me that this was pending and would not go on my credit card till after my hotel stay in December. I also informed him that the charged looked odd because it was not a pending charge from the Hyatt Hotel at which point he assured me that is was correct and would only hold as a pending charge until the card was actually ran. When I went to check out of the hotel in December; I could not be given a receipt for the bill. Somehow my card number was given to a third party billing service ( the hotel states their system is safe, however I do not give my credit card number to an online billing ) I work in Frankfort, KY for the Department of Medicaid. I decided to stop and speak to Brooke Smith when I received a statement from the hotel that I was from Germany and I had concerns that my card may have been hacked. I have disputed several charges which I now know the interest can and will be taken off. Brooke Smith then encourages me to take out a personal loan to get the 19% interest and debt down till I could get all charges disputed and or paid for by my employer. After working on this for 5 days (which the stress does impact my health) I contacted head quarters in Cincinnati. I spoke to so many people in the credit card department I finally had Mercedes (?) let me speak to her manager. He could only instruct me to walk into another branch and file a complaint, I asked if there was another way, I explained that a bed bound person would not be able to simple walk in. There are times when my diabetes and other health issues keep me from being able to walk. When I pointed this out he soon disconnected the call because he said since I was able to go in a branch previously I should be able to go into another branch.
Sir, I am a type one diabetic for 40 years, asthmatic for 10 years and celiac for 4 years and some days I just can not physically do what he asked me to do.
I repeated asked for a number or email and he said he could not give information outside his department.
He did not ask me why I could not, just assumed I could. I love a challenge, but Kentuckys cold weather greatly impacts my blood sugar and asthma.
So I do not know when I will be able to walk in and file a complaint, and no one knows who to contact regarding the loan that I have never seem go through.
Brooke said it would go in checking and then be applied to the credit card.
Help. Please let me know a number exist to file a complaint when my physical health can and does change from day to day. I have great days and some not so great days.
Brooke may need addition training to understand disputing charges.
Also a refresher course in Disability Accessibility Act for all employees might not hurt.
I hope you have a great Holiday.
Sincerely,
Marydale Coleman R.N., BSN
Nurse Consultant Inspector
Cabinet for Health and Family Services
Department of Medicaid Services
Division of Program Quality and Outcomes
275 East Main Street 6C-C
Frankfort, KY 40621
Phone: 502-564-2089
Email: Marydale.Coleman@ky.gov
cell number: 859-612-2879
personal email address: marydale.coleman@gmail.com
