Brent Dillow sent a message to William H. Rogers, Jr. Chairman, President and Chief Executive Officer of SunTrust Banks Email Address that said:
Mr. Rogers,
I deposited a check into my Suntrust account and was told by the teller, the funds would be available today. This morning I went online to verify the funds were there, and the date had changed to the 22nd. I called in to customer service and spoke with Lisa Evans and I was informed the funds would now be on hold till the 23rd. My issue here is, had I know this ahead of time, I wouldnt have deposited the check in the account. I would have cashed it at the bank it was drawn from, and then deposited the cash. Now I am stuck in limbo waiting till next Tuesday to use my money. Lisa stated that the reason for the hold is that the company comes back as fraudulent, but they are a national preservation company, contracted by several major banks to manage foreclosed properties. I have been doing business with this company for 6 years now, and have had checks as large as $40k, and never once had one bounce. I asked that a partial amount be released so I can do the business I need to do, and I was told no. I asked to speak to someone who has the authority to release the funds and she told me no one has that authority. I find that hard to believe. She also refused to transfer me to her supervisor, or anyone else who has more authority than she does. I am emailing you now because I know you have the authority to instruct someone to help me in this matter and release at the very least a portion of the funds so I can meet the obligations I have this week. Your help would be greatly appreciated.
Regards,
Brent Dillow
