William Zirkle sent a message to William H. Rogers, Jr. Chairman, President and Chief Executive Officer of SunTrust Banks Email Address that said:
Sometime ago the Suntrust Bamk decided to change their Move Money or Bill Pay tp Zella. I had not needed this service for several years since I owed no bills to pay. Now I am back in China and for the past 2 weeks I cannot open Zella due to its need to confirm om my Florida number that is not active here. Both my son and myself have tired everything but cannot get any results. This is important to me now and I need to have a way to send money like it used to be.
