Monique gurock sent a message to John B Koch that said:
We have a situation with a pod delivery. A pod was delivered and we told driver to not even bring it up the hill since we miscalculated the size. I am trying to switch the pods to 2. 7 foot pods. Driver remembers this house and Even told us he has brought pods up here. My neighbors have also had pods delivered. We now have refusal from the local company saying they wil not deliver. I can get a street permit or bring my items to the storage facility. I have spent my afternoon calling customer service and I keep on getting told that it is impossible to deliver up to my house. My street address is 3401 rivercrest dr Austin Texas 78746 The previous owners who had the pod here when we bought the house is steve Davis. My customer number is 135425676. I truly believe there is a major issue here and they are refusing service to us. The dispatch facility is in round rock Texas. Last person I spoke with is micheal Harrison. His employee number is 991069 . I asked him to escalate to his boss . I can me reached at the information on my customer number. My cell phone number is 6092734578
