Jonathan Potts sent a message to O Bruton Smith that said:
Mr Smith,
I would like to express my disappointment with trying to purchase a car from your company.
I live in Pennsylvania and am interested in a vehicle in California. Dealership was dismissive and unhelpful.
Contacted your HQ in Charlotte by telephone. Still waiting to get e reply.
I spoke to BMW NA to express my displeasure of the shopping experience with Sonic.
Jonathan Potts
