Jonathon sent a message to Ross McEwan CEO, Royal Bank of Scotland that said:
Dear Mr McCewan,
I would like to express my dissatisfaction and disappointment with the way I have been treated by your bank. I bought my business on April 1st and naively thought it would be easy to remove the previous directors and add myself to the account, particularly as I am a lifelong NatWest private banking customer. I am now five weeks down the line with no cheque book, paying in book, nor online/telephone banking access, and the branch is unable to provide statements etc, basically a redundant bank account at a critical time in my new business. Your staff have been incompetent throughout the process, with the exception of Gemma Jones, and your complaints team have also been less than forthcoming in resolving these issues. I must also mention that NatWest allowed the previous director to withdraw £130 and pay a £128 cheque taking my account over the agreed limit one week after we gave the forms to remove him form the account, ( surely the account should have been suspended?) and set up my account to his personal address, a huge date protection faux pas. I hope you can improve your services, as I will no longer being recommending NatWest to anyone.
Kind regards,
Jonathon
