Sharon Scheirer sent a message to Fred Carl that said:
Dear Fred,
My elderly parents have been unable to use their Viking refrigerator for 3 months. Your CS team has been unable to supply a repair person locally-they are argumentative with me and continue to give me names of repair people who do not handle Viking or who only service what they sell. We are ready to chop up the fridge in little pieces and send back to you. Please contact me at 610-972-5458 to let me know how we can get service. Thanks, Sharon Scheirer
