Beth Mowery-Dunn sent a message to William Demchak that said:
Please call me regarding PNC in Leesburg, VA. My husband passed away and I am trying to settle his accounts. I am being asked for documents that do not exist and no intelligent person would expect to exist. They have asked for the will to directly address the PNC account. The will was recorded several years ago and the PNC account is months old. I am sole heir and executor. Thank you in advance for your time.